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ORDER PLACEMENT

How can I obtain your prices?
Pricing inquires are welcomed by phone, e-mail, or in person at our boutique.

How do I place an order?
Orders can be placed via phone, This email address is being protected from spambots. You need JavaScript enabled to view it. or in person at our showroom. Once your order is received we will e-mail or fax you a rental contract, and estimate. Please allow 1 to 2 business days for us respond to your inquiry. To confirm an order, we must receive the completed Rental Contract Terms & Conditions Agreement, 30% deposit, and the credit card authorization form. Credit card must be present in our boutique, in order to process payment. Credit card charges have a 10% bank fee (this is a bank fee, not ours).

Do I need to make a deposit?
We require a 30% deposit upon confirmation to reserve your rentals.

How early should  I place my order?
We recommend placing orders 6-8 weeks prior to your event date. However we are a first come, first serve business. During peak season October - February we recommend to place your orders 8 - 12 weeks prior to your event. We require full payment of the rentals 2 weeks prior to your event.
Is there a minimum-order requirement?
There is not a required minimum order. However, you can increase to your order once it is confirmed, and the deposit has been made.

Can I make changes to my order?
Additions to an order can be made at any time pending we have the items in stock. Reductions are not allowed. Complete order cancellations will result in loss of deposit; ALL DEPOSITS ARE NON-REFUNDABLE.

DELIVERY, PICK UP AND SET UP

Do you offer delivery?
We are happy to offer delivery for events taking place within 75 miles of our boutique. Delivery rates are based on order total, ease of access, delivery/pick up time, and location. A minimum order of $200 is required for delivery. Orders bellow $200 can be picked up from our boutique 1-2 days prior to your event. Overnight service fee applies for all after 10:30 pm pick ups, this is in addition to the pick up fee.

Do you offer setup?
Setup service is available, and is quoted in addition to delivery fees. Setup fees are based on time allotted for setup, and difficulty of setup. Please contact our office for a quote.

Am I allowed to pickup my order?
We allow pickup on most of our items, please call office for details. Items can be picked up 1-2 days prior to your event date, and returned the following business day between 9:00 am to 4:30 pm. Any items not returned within the return date, will have additional late fees.

LINENS AND CUSTOM ORDERS

How can I obtain a fabric sample?
Fabric swatches are available upon request, and availability, at no cost, through our office.

Do you ship linens?
We do not ship our linens or rental items, however our linens can be purchased new, and shipped to you. For pricing information please contact our office.

PAYMENTS

What is your payment policy?
Credit card must be present in our boutique, in order to process payment. Credit card charges have a 10% bank fee (this is a bank fee, not ours). Unless you or your company has pre-approved credit with Eventiste Rentals, payment of balances must be made no later than two weeks prior to the event. If any additional charges must be applied for missing and/or damaged items, we will contact you before placing any chargers on your card.

What forms of payment do you accept?
We accept Visa, MasterCard, and Discover. All orders require a valid credit card on file to cover damages.
In addition to credit cards, you are welcome to pay your balance by check or cash in our office, and use the credit card on file for incidentals.
An additional charge of $30.00 will be applied if checks are returned for insufficient funds.

When is my payment due?
We require a 30% non-refundable payment to secure your date. This is used to confirm your order, reserve your items, and is applied towards your rental balance. The remaining balance is due 2 weeks prior to your event date. If your event is in less then 30 days your entire balance is due at the time your order is placed.

DAMAGES, LOSSES AND LATE RETURNS

Will I be charged for damaged items?
We must replace damaged items so they are available for future rental. Any damaged or broken items will be charged retail price for replacements. All linens are billed a replacement rate of three times the rental rate. Decor Items, furniture, and lighting are billed separately according to the full price of the item. 

What do you consider damaged?
We consider an item damaged when it no longer meets our rental quality standards. Damages on our linens can include but are not limited to: any stains such as wax, mildew, cake, flowers, ink marks, crayon, and heavy chocolate (often from chocolate fountains); or physical holes, rips, snags, and tears.  All damaged rental items are the property of Eventiste Rentals, and must be returned. Items that are not returned will be considered lost, and replacement fees will apply.

What happens if rental items are missing after my event?
All items will be thoroughly checked, and re-counted upon their arrival to our warehouse. In the event rental items are missing you will be contacted, if items are lost a replacement charge will be assessed to the credit card on file. Replacement charges vary by rental item.

Will I be charged for late returns?
Items that are not returned by 4:30 P.M. on the contracted return date are considered late, and will be billed for another days rental. After three days of non-return an item is considered lost, and replacement fees will be billed.

Our Showroom

Address:
1777 NW 79th Avenue
Doral, FL  33126

Telephone: 
(305) 264-4485
(786) 536-6418 

Fax:            
(786) 536-6462

Email:
This email address is being protected from spambots. You need JavaScript enabled to view it.

Hours of Operation

Monday to Friday

9:00 a.m to 12 P.M.

1:00 P.M. to 5:00 p.m. 

Saturday

BY APPOINTMENT ONLY
10:00 a.m. to 4:00 p.m

Sunday Closed.

 

    Visit The Knot

Contact Us

1777 N.W. 79th Avenue
Doral, Fl. 33126 

Tel: (305) 264-4485
       (786) 536-6418

Fax: (786) 536-6462 

Eventiste Rentals LLC. © 2011-2013